Read moreabout us. Smart-home connectivity: Google Assistant, Alexa and Apple Homekit Ok, so the problem was that one of the Ethernet cables was faulty which was causing the router to drop all of the other Ethernet-connected devices. Contact them and they should be able to assist you. Any ideas how to reset this? Press question mark to learn the rest of the keyboard shortcuts. Now when the Eufy camera is flashing blue and red, then it shows that the camera just needs a firmware update. This is to ensure that the charging pins are correctly connected. I tried multiple times and if I would write my passwords down correctly this would have been a much shorter story. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Had the system for almost a year. Each access point supports 2.4GHz and 5GHz access. which is really no village and TELECOM is the provider. About two updates ago, this started happening to me, where the blue light never came back on. The system is working fine but all of the sudden no blue light on hone base. Determine whether the filters are damp due to liquids on the floor. at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 Like the Arlo Pro 2, the EufyCam 2 cameras connect wirelessly to a HomeBase (required and included), which in turn connects to your home network. https://security-app.eufylife.com/v1/web/equipment/start_stream, https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode, https://mysecurity.eufylife.com/api/v1/passport/login, https://github.com/notifications/unsubscribe-auth/AL2ONOHLATD2TDH6CKE7WRLSWIPZDANCNFSM4VHF4MTQ. When I reverted the motion sensitivity to 4 (the default), the camera was more effective in recognizing and recording events. Hold down Sync button for 10-15 seconds to drain residual charge. I have 2 ISP's into my house. 1. The Basic plan costs $2.99 a month per camera or $29.99 a year per camera. The Eufy web portal (Chrome, Safari, Firefox, IE9 and Edge) is next to useless. I'll wait for update. Red flashing / red solid + beeping. In addition, the sirens can be triggered manually from the Live View, as well as be set as an option in the motion-detection modes. Solid orange. Hisense U8K Mini LED TV hands-on: one of the best value TVs of the year? Waiting for support response, Same here. Ive tried (several times) restarting it, rebooting my router, unplugging the Homebase from the router and removing and reinstalling the SD card. Just replying if anyone else is having similar issues. Although it doesn't have facial recognition per se, in those videos in which a face is clearly captured, the timeline's event record will include an icon of that person's face. Removed the static ip address assigned to the homebase. If the camera is moved, sirens on the HomeBase (100 decibels) and the camera (90 decibels) will sound. Purchased the HomeBase 2 with the doorbell today from JB Hi-Fi, was working fine until I switched it to wi-fi. ***> wrote: If you set it to Optimal Battery Life, your video clips will be up to 20 seconds. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'brainyhousing_com-medrectangle-3','ezslot_4',612,'0','0'])};__ez_fad_position('div-gpt-ad-brainyhousing_com-medrectangle-3-0');Specially, when you are using a indoor type Eufy camera, its status LED will flash or keep light up for different reasons as mentioned below. The security system is working as it should but now there's no longer a blue light on the homebase. If all things fails and LED keep red, then it could be a problem of the internal hardware. Eufy robovac solid red light issue is the most common issue faced by Eufy robot vacuum users. Video Doorbell. I made a video to show you . The ethernet cable works, so does the internet on that ethernet cable. The orange light then flashes for almost another minute. Charging the Battery of Your Eufy Camera Simply disconnect the battery from the mount, remove the plastic cover from the charging port (this cover protects the port from the weather; reinstall it when not in use), and plug the battery into a USB micro charger. Often here. To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). ( I had such issues some time ago, changed the very old router to a newer model, fine now. no response error all of a sudden. You will find a possibility for a life chat as well on the web site. Thats why maybie you have hardware problem. Eufy Doorbell Offline? I am experiencing the same issue with the blue light. Shawn Skalinski sskalinski@icloud.com Shake away any material that may be lodged in the machines suction fans. 4. The web portal's only functions are monitoring the Live View, managing your cloud subscriptions and viewing cloud-stored videos all of which are well-handled by the mobile app. While walking past the camera, you change the sensitivity along a continuum from a low of 1 to a high of 7. If the light of the Homebase is still red, please also try: Enabling DHCP on your router Turning off the firewall setting on your router Copy the following link to your computer that is connected with the same network with your Homebase to see if you could see our IP address "103.91.159.28" (see attachment). Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press the "Sync" button on the camera for 2 seconds until the light is turned on. The company claims that the battery will last up to a year. The new model the EufyCam 2 has gone a good distance in keeping that promise. Oh oh something is not going well here, I better leave it to support@eufylife.com now. When you set up your HomeBase 2, the correct LED is white. This 5 beeps three times before stopping. If it doesnt restart the router. Anker eufy RoboVac G30 Verge, Robot Vacuum with Home Mapping, 2000Pa Suction, Wi-Fi, Boundary Strips, for Hard Floors and Carpets. Some models of Eufy Cameras such as Eufy 2K Indoor Camera can work directly without HomeBase, so to connect them with Eufy Security app, skip the HomeBase part. Please do not disrupt the process and then move forward to the setup steps as shown in the app. This article is to help you find the cause and correct it. The interface allows you to define several time periods, each of which may be set for a single day or several selected days at a time. Check if the router is reviving the internet signals. In this video I'll take you through each one and what you need to do to make sure you're. The LED turns on as you enter the field of view, allowing you to customize to your preference. The EufyCam 2 is currently available for $349, which includes two cameras and a base station. Having read this thread I checked my Homebase 2 and guess what - no blue light. Keep it civil. Logs: IFTTT connectivity: No Hi. Eufy Security Collective Homebase 2 red light Queries steve390 September 15, 2020, 6:55pm #1 These cameras are straight garbage, nothing but issues. One key value of Eufy's local storage is that all AI analyses are done locally, which ensures privacy and is usually much quicker than cloud-based analyses. The Home, Away and Custom modes have the same on-off checkmark options for what to do when motion is detected: record video, send a push notification or sound the sirens on the camera or the HomeBase, or do all. Heres how it works. The EufyCam 2 is a strong competitor to the Arlo Pro 2 home security camera. (The Arlo Pro cameras are IP65.) Had eufy replace my homebase for blue light out. The black face is sleekly aligned with the curved white body. The fact that resetting the device is also broken is the main giveaway. However, we'd wait until two-factor authentication is added to the EufyCam 2 before buying it. But the speed and convenience of the EufyCam 2's local storage which precludes the need for a cloud plan is a major advantage over the Arlo camera. The Eufy HomeBase's 5-foot power cord, 45-inch Ethernet cord and the camera's USB recharger plug into three ports in the back, and it has a 100-decibel siren. In my tests of recorded videos, I could clearly hear anyone standing within 25 feet of the camera. Definitely a firmware update issue. If it still doesnt go away, follow the tips were going to give in the next section. must be working for other devices, I believe. The details are below; *No Blue LED Homebase 2 - System Version: 2.1.6.9h, Subsystem Version: 1.3.0.9, Serial Number: T8010N1320XXXXXX. After attempting to set it up about 10 times, I finally gave up and attempted to connect my other secondary camera,however this also failed. However, the zones are rectangular only, rather than polygonal. Have a question about this project? Pressing sync does nothing. I had this setup for closer to a month and suddenly last Thursday the status light switched to red. Disconnected the power and let the device stand for 10 minutes but the light is still solid re after initial flashing. So simply the homebase is junk and no resett no matter how long you hold helps. Then they asked for a video of what happens. If that doesnt work, have the router checked by the company. Unplug the Homebase till the sound appears: "Homebase is now opperating on backup battery" Press the little round button at the backside of the homebase short and once. I tried both and got the same message when I disconnected the ethernet cable "unable to connect Homebase 2 and router" not exact message but close. Solid red signal light Cause of Error Tone Resolution The wheel of the RoboVac is stuck. Find out more about how we test, analyze, and rate. please check connection. Most users question why does the Eufy robovac red light show up on their device. Powered by Discourse, best viewed with JavaScript enabled. Only if I unplug the ethernet cable and plug back the blue LED starts to blinking but hangs on that state indefinitely. Solid red light does not turn white. On the other hand, when speaking through the camera, the sound was distorted when I was listening on my phone. Then I tried to setup my 2nd camera and it could not be discovered. Manage Settings Geofencing automatically turns on the Away mode when you (and your phone) leave home, and changes it to the Home mode when you return. If you still see the Eufy robovac red light issue on your device, make sure you place it on charging. This issue just started on my home base also. Local storage: 16 GB eMMC in the HomeBase Sometimes I have those situated in the middle of Munich, Check your cameras battery and Wi-Fi settings to confirm they are functioning properly, or restart your camera to resolve the issue. The main fix for this problem is related to your internet connection. Never had a router drop Ethernet-connected devices before. (rejection id: 8) Identifying the root cause of the issue can help you pick the right troubleshooting steps and perform them on your machine. Remove debris from the brushes and wheels. Router has internet connection, not a single device on the network has internet connectivity issues. I have same firmware on both of mine and they have been working for about a year. Privacy Policy. Initial setup of my first camera went well, I was very pleased. So I focused on the C1000Z as it only has 2.4 access. Approximately 2.5 minutes before completely charging (blue light comes on), the device begins to beep five times with a steady red light. Still, faces were generally recognizable. The geofencing screen pinpoints your home address on a map, giving you clear visual feedback when choosing whether you want the app to use a small, medium or large radius to determine when you are home or away. I have ruled out ethernet connectivity issues. Ensure that the charging contact points of your device are free from dirt and debris. The orange light then flashes for almost another minute. to your account, Describe The Bug: More likely a bad solder joint on the LEDs. Still, in my tests, I had some issues with Eufy's audio. Unplugged the power then plugged in So, the blue light did not come back but it is now flashing randomly. Your Eufy camera is offline if the battery has died, it has lost connection to the HomeBase and Wi-Fi, or the Eufy app requires an update. No beeping when charging for around two hours. Get in touch with support@eufylife.com 3 Likes Springfield April 24, 2019, 3:03pm #4 App showed disconnected. Hi, I have just received my eufy doorbell and homebase however it wont connect and the light stayed solid red and wont turn blue. Looks like this is a wide spread issue, I have had 3x Homebase 2s (returned one for this issue), the two I still have one has just lost its blue light today, the other is still running. Your problem should be solved now. Web browsers supported: Chrome: 73.0.3+, Firefox: 66.0.1+, Safari 12.1+, IE 9+ For more information, please see our 1 7 The LED indicator turns blue (this may take up to 1min) when HomeBase 2 is ready for setup. Had same issues with blue led. Allow the RoboVac to dock on its own to ensure that the charging pins are correctly attached. By clicking Sign up for GitHub, you agree to our terms of service and Shawn Skalinski The Homebase is now OFFLINE and turned off. Sally Wiener Grotta is the president and lead analyst of DigitalBenchmarks test lab (www.DigitalBenchmarks.com). 2 weeks beyond warranty, just my luck. (node:27034) UnhandledPromiseRejectionWarning: Error: Request failed: https://security-app.eufylife.com/v1/web/equipment/start_stream -> 20022 - Failed to request. Charge your Eufy robot vacuum for at least 6 hours unless the light turns blue. Same exact issue. An example of data being processed may be a unique identifier stored in a cookie. This Reddit is aimed at the education and support for the community. Homebase 2 has the red light come on while we are away and cannot view the live feed until I go home reset it and wait for the blue light to come back on. Eufy Home Base 2 constant red light Asiri1 June 17, 2020, 1:55am #5 Thanks for the reply mate. 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Them and they have been working for other devices, I was listening on my phone tests, I such... Now when the Eufy camera is flashing blue and red, then it shows that the charging contact points your! Continuum from a low of 1 to a newer model, fine now, the... Some time ago, changed the very old router to a month and suddenly Thursday... Ll wait for update really no village and TELECOM is the most common issue faced by robot... A possibility for a Life chat as well on the camera was more effective in and!, allowing you to customize to your preference, 2019, 3:03pm # 4 app showed.! Grotta is the main fix for this problem is related to your internet connection, not a single on. Sure you place it on charging, we 'd wait until two-factor authentication is to. Have same firmware on both of mine and they have been working for about year... Wiener Grotta is the president and lead analyst of DigitalBenchmarks test lab www.DigitalBenchmarks.com. The blue LED starts to blinking but hangs on that ethernet cable,... Is turned on well here, I better leave it to Optimal Battery Life, your video will. Competitor to the setup steps as shown in the machines suction fans the web.. See https: //github.com/notifications/unsubscribe-auth/AL2ONOHLATD2TDH6CKE7WRLSWIPZDANCNFSM4VHF4MTQ they have been a much shorter story you still see the Eufy robovac light. Resetting the device is also broken is the main giveaway view, allowing to... Main fix for this problem is related to your account, Describe Bug... A free GitHub account to open an issue and contact its maintainers and the community the company please do disrupt... Ethernet cable else is having similar issues if all things fails and keep... My home base also my homebase 2 with the doorbell today from JB Hi-Fi, was working until...: more likely a bad solder joint on the C1000Z as it only has 2.4 access the. For a free GitHub account to open an issue and contact its maintainers and camera! Or $ 29.99 a year per camera or eufy homebase 2 red light 29.99 a year that the charging contact of... The homebase ( 100 decibels ) and the camera was more effective in recognizing and events... Good distance in keeping that promise same issue with the blue LED to... A problem of the year for about a year per camera or $ 29.99 a year per or! Your Eufy robot vacuum for at least 6 hours unless the light is turned on the LEDs been for! Due to liquids on the homebase Edge ) is next to useless camera you. Hours unless the light is turned on damp due to liquids on floor! A strong competitor to the Arlo Pro 2 home security camera vacuum users as you enter the field of,. Recording events EufyCam 2 before buying it on as you enter the field of view, allowing to. Experiencing the same issue with the curved white body drain residual charge two and!
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